FAQs

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Ordering

How to shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page.

How do I checkout?

Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart.

Which payment methods do you accept?

We accept most of payments options.

Shipping

In how many days will I get my order?

We ship worldwide! For shipments to Europe, we offer 2 shipping options, Standard and Express. The standard option takes 3-5 days, while the Express one takes 1-2 days.

Regarding the rest of the world, it is about 2-5 days.

 

Feel free to contact us if you have any question! 

When will my order be shipped?

Orders will be shipped within the next 1-2 working days. *Delivery time does not include Saturdays, Sundays or Holidays.

How can I track my order?

Add the content to appear when the accordion is opened

Returns & Refunds

What's the return policy?

If you are not satisfied with your purchase, you may return (European Union) the item within 14 days of delivery. Items must be in the same condition that you received them, unworn, undamaged, with tags (if apply), and in the original packaging. We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase. This does include the removal of original product tags.

Note that returns are made at the cost of the customer and we cannot be held responsible for not received items. We recommend sending parcels with a tracked service.

How do I return an item?

If you apply, make sure to contact us and our customer service team will advise you on the next steps!

Note that returns are made at the cost of the customer and we cannot be held responsible for not received items. We recommend sending parcels with a tracked service.

I am expecting a refund. How long does this take?

All refunds will be made within 1-2 business days since receiving the returned package and via the original payment method used to place the order.

Products

Item availability

The item availability is listed in the product details page. All sizes available will be shown and available to add to the shopping bag.

Product warranty

Many of our products are classic and collectables for many years. If they break playing on them, a refund will not be issued. Play with them at your own risk.

Boots stated as ''brand new'' does not guarantee that they come in their original box. If you want to be sure about it, contact us before placing your order and our team will help on the matter. 

Authenticity

Every item we offer on our website is checked and inspected by our professional authentication team.

Worldwide express shipping

Super fast delivery options available.

Best range of products

We offer the biggest and most exclusive products.

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